Returns & Refunds Every precaution is taken to ensure safe and secure delivery to your premises. Metal photo frames are wrapped in tissue paper, placed in a bubble wrap bag and then in a cardboard frame box. Each box is then placed in an inner carton, then into a master carton. Gift lines are normally wrapped in tissue paper or bubble wrap and in a cardboard or gift box before being placed in an inner carton then master carton. If there are any stock items damaged during transit, please contact us immediately and we will either provide you with a replacement or a credit.